Privacy Policy
Last updated: March 15, 2025
Introduction
Signal & Form (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at signalandform.ca or engage our consulting services.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
Information We Collect
Information You Provide
When you interact with us, you may voluntarily provide:
- Contact information: name, email address, phone number, and company name submitted through our contact forms
- Service inquiry details: information about your business needs, goals, and project requirements
- Communication records: emails, messages, and notes from discovery calls or consulting sessions
Information Collected Automatically
When you visit our website, we may automatically collect:
- Usage data: pages visited, time spent, referral source, and navigation patterns
- Device information: browser type, operating system, screen resolution, and language preference
- IP address: used for approximate geographic location and security purposes
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the services you request
- Schedule and conduct discovery calls and consulting sessions
- Prepare proposals, reports, and deliverables related to our engagement
- Send relevant follow-up communications about your project or inquiry
- Improve our website, services, and user experience
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Third-Party Services
We use the following third-party services that may process your data:
- Formspree: processes contact form submissions on our behalf
- Google Analytics: collects anonymized website usage data to help us understand how visitors use our site
- Calendly / Cal.com: manages scheduling for discovery calls
- Vercel: hosts our website and may process server logs
Each of these services has its own privacy policy governing how they handle data. We encourage you to review their policies.
Cookies
Our website uses minimal cookies. We may use essential cookies required for the website to function properly and analytics cookies to understand how visitors interact with our site. You can configure your browser to refuse cookies, though this may affect your experience.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions and project-related communications are typically retained for the duration of our business relationship plus two years. You may request deletion of your data at any time.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under Canadian privacy law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information, subject to legal requirements
- Withdraw consent for the collection, use, or disclosure of your information
To exercise any of these rights, please contact us at hello@signalandform.ca.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: hello@signalandform.ca
- Location: Vancouver, BC, Canada